Customized Training Program

Got any performance gaps you wish to solve for?
If you need any training or development, we have got you covered. Comprehensive Consulting conducts needs analysis and designs bespoke programs. Our programs include:
Customer Care Training
A+ Customer Care
Our A+ customer service training programs guarantee measured improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
Participants in the Customer Service Training program will learn to:
  • Knowing and communicating regularly to customers what the organization is doing to meet their needs.
  • Understanding the customer’s business needs
  • Anticipating customer needs before they become a problem
  • Pre-planning to get the most from time, people and priorities
  • Listening fully and with focus
  • Taking ownership of problems
  • Accepting responsibility outside your area
  • Follow-up to ensure completion
  • Prioritizing customer projects to keep both the important as well as the urgent moving forward
  • Paying positive attention to the little things for your customer
  • Looking for all the ways you can deliver, not reasons you can’t
  • Taking a “Can Do” attitude and follow-through with action
  • Being a positive influence and ambassador
Grooming, Deportment & Etiquette
Emotional Intelligence
  • Emotional intelligence means cultivating the ability to:
    Perceive, evaluate and control emotions
  • Cope with life’s inevitable ups and downs
  • Delay gratification
  • Control impulses
  • Read and appropriately respond to the social cues of others
 
 
Leadership Development Programs
  • Executive Development Programs
  • Management Development Programs
  • Supervisory Development Programs
  • Graduate Trainee Programs
  • Apprenticeship Programs
Leadership Training
  • Leadership Skills Assessment
  • Emotional Intelligence in Managing Self and Others
  • Strategic Planning in a VUCA Environment
  • Change Management
  • Leading Teams in a Diverse Workplace
  • Managerial Effectiveness
  • Leading Successful Projects
  • Succession Planning
  • Financial Management
  • Operations Management
  • Effective Sales & Marketing Managemen
  • Essential Human Resource Management Skills
  • Enterprenuial Skills 
Etc
Coaching and Mentoring
Executive coaching is a key contributor to companies’ successes and as a way to make the best people even better. Studies indicate that more than 60% of companies are leveraging the services of executive coaches —at varying times and for varying reasons:
• On-Demand Short-Term
• Team Effectiveness
• Capable Executive
• Career Decision Making
• On boarding
• Derailed Executive
• High Potentials
CCS’s Coaching Services are custom developed for each individual, group and client to align with the identified needs and goals. Our services are confidential and provide the insight desired to move participants to their next level of success.
Your human capital is your greatest asset! Increase the return on your investment through CCS’s Coaching Services.
Other Programs
  • Time Management/Productivity
  • Business Writing
  • Career Development
  • Communication Skills
  • Cultural Diversity
  • Conflict Management
  • Negotiation Skills
  • Sales Training
  • Sexual Harassment Training
  • Team Building